Comments on: Atlanta Insurance Live! #24 – Saving you from the Grips of bad service!

By: Atlanta Insurance Live! #31 “Atlanta Snow”

Atlanta Insurance Live! #31 “Atlanta Snow” — Fri, 08 Jan 2010 05:00:58 +0000

[...] What a way to start 2010! This is just a quick video to give you some simple winter insurance tips to help you stay safe and avoid unnecessary insurance claims. Oh, and make it a New Years resolution to call me sometime this year and let’s save you from the grips of bad service. [...]

By: nikusept

nikusept — Tue, 05 Jan 2010 19:44:19 +0000

Inchirieri de masini in Bucuresti, Inchirieri Auto la Baneasa si Otopeni. Parcul nostru auto detine cele mai bune oferte la preturi imbatabile. Daca doriti sa inchiriati o masina de la aeroportul Baneasa sau otopeni va sugeram sa folositi inchirieri auto baneasa.

By: Chris Jordan wants to be a beefcake in the year 2010

Chris Jordan wants to be a beefcake in the year 2010 — Fri, 18 Dec 2009 07:09:51 +0000

[...] Atlanta Insurance Live! The videos will continue and I will persist in saving people from the grips of bad service. Enter Agency Edge Marketing. I don’t have much to say about that here, but I have a sick [...]

By: thechrisjordan

thechrisjordan — Sat, 21 Nov 2009 08:43:01 +0000

Rowan, thank you for the comment! I always appreciate your support. Normally, USAA is known for outstanding service so it surprises me that you actually had a service problem with them. Rate wise... yeah, they are tough to beat. Having an agent can help with the claims process because you have someone local that can get involved. Having a consistent point of contact helps too.

Your story about service is what I typically hear about. With regards to your good rate, I think USAA is an exception to the rule. I've found that most websites usually don't offer very good rates, and also that when customers are making decisions without the guidance from an agent, that they often choose inadequate coverage.

Thanks as always, Rowan!

By: thechrisjordan

thechrisjordan — Sat, 21 Nov 2009 01:43:01 +0000

By: uberVU - social comments

uberVU - social comments — Fri, 20 Nov 2009 19:54:55 +0000

Social comments and analytics for this post…

This post was mentioned on Twitter by thechrisjordan: Late night Atlanta Insurance Live! http://bit.ly/1D9iLb oh And a bonus video for anyone who doesn’t know me! http://bit.ly/1ZdvH0...

By: Rowan Hokanson

Rowan Hokanson — Fri, 20 Nov 2009 15:35:22 +0000

I admit it. I have a 800# policy. x.x; I know, I'm horrible.

My policy is with USAA, and I've had problems with them in the past, but my rate is so low I have trouble switching.

What happened? I was in a minor accident (that's another story by itself...), and was found to be at fault. I didn't have an actual agent, just a website and an 800#. I filled out the accident info online, faxed the little green police report to the 800#, and was told by a lady on the phone that she would take care of the rest. The form had to be sent to the state capitol within a set time frame, or my license was going to be suspended. I told her this. She calls me three days after the form was due in the capitol to say she never got my fax. I nearly had a heart attack. Nobody at USAA cared. I was not a happy girl.

So, that's my experience with 800#/online policies and agents. Hope that helps!